Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

Been going here for several years now. I've brought several different vehicles here to be serviced.


-Roy B.

Very professional! The staff went out of their way to help me - my car needed help on a very busy weekend for me and they needed to keep it over the weekend. I had some things in the back of the car and they dropped them off at my door so I could use them over the weekend. Then they came to pick me up when my car was finished. The staff here is kind, friendly, and professional!


-Heather G.

This is the Best Shop I have ever been to.. Top Notch staff with unbeatable workmanship and customer service... I would drive outta state to bring my car here..


-Todd J.

I love this place! My first encounter was on an emergency basis. Tranny was in dire need of repair and costs were prohibitive. I love my little MINI and tried to prepare myself for simply letting it go. A relative recommended this shop and on my first visit a second relative (who didn't know the first) was in the waiting room. He assured me I was in the right place. That was 2 years ago. They are friendly and respectful and take the time to explain exactly what needs to be done and how they propose to do it. I recommend them to friends and total strangers and especially to other women!


-Carolyn B.

Very courteous. Dependable. Always good experience.


-Rebecca T.

...At Pikesville Automotive, "Doctor Tommy" (who actually came recommended to me by one of his nearby competitors) took my car on a ten-mile test drive and discovered my alternator was intermittently shutting down. He reported this to me before charging me for anything. He the replaced my alternator, test drove it again...and let my car run by itself for over an hour to see if my problem came back. It didn't, and I had my car back in two days...


-Matt S.

Me and my family have been coming here for years and everytime I bring my car in they take me right away. Other places had me wait a week or a month to service. I always leave happy knowing they take good care of my car!


-Nir K.

Tommy and all the workers at Pikesville Automotive always do a wonderful job repairing and inspecting my car. I have hired them to do body work on my car after it got scraped up in my building's garage. It now looks brand new! They even gave me a free estimate beforehand. I have also hired them to fix my brakes when my fluid was running low. They had my car all fixed up and ready to go in one day, which is very impressive considering how busy they are. On top of that, they keep a few cute fish in the lobby for guests to look at while they wait. Little things like that and the great service will keep me coming back anytime I have car issues or need an inspection. Keep up the good work guys!


-Emily R.
  • ARI Fleet
  • Element Fleet
  • ACDelco
  • ASE (Automotive Service Excellence)
  • BG Products
  • Car Care Aware
  • Call Us For Service: 410-764-0688